Privacy Policy

1. Introduction

Fig AI Systems LLC (“we,” “us,” or “our”) operates the Report Grader software-as-a-service (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service, including how we process data for AI-powered grading and analysis. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly, information generated through use of the Service, and technical data.

• Account and profile data: Email, name, and other identifiers you provide when signing up or managing your account.
• Content you upload: Reports, documents, and other files you submit for grading or analysis. This content is processed by our AI systems to provide the Service.
• Usage and interaction data: How you use the Service (e.g., features used, actions taken, timestamps) to improve the product and support.
• Technical and device data: IP address, browser type, device information, and similar identifiers.
• Communications: Messages you send to us (e.g., support requests or feedback).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Report Grader Service.
• Process your uploaded content through AI/ML models to generate grades, feedback, and analyses.
• Improve, develop, and train our models and services (where permitted by our agreements and applicable law).
• Authenticate you and manage your account.
• Send service-related communications and respond to your inquiries.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our terms.
• Analyze usage patterns to improve the user experience.

4. AI and Automated Processing

The Service uses artificial intelligence and machine learning to grade and analyze reports. Content you upload may be processed by automated systems, including third-party AI infrastructure providers. We do not use your personal information or uploaded content to train publicly available general-purpose AI models unless we have obtained your explicit consent or disclosed it clearly in our product terms. We implement appropriate safeguards and data handling practices for AI processing in line with this policy and applicable law.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. Uploaded content and associated grading results may be retained for the duration of your subscription or as required for support, legal, or security purposes. You may request deletion of your data subject to the “Your Rights” section below and any contractual or legal retention requirements.

6. Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: With vendors that help us operate the Service (e.g., cloud hosting, AI/ML infrastructure, analytics, support tools). These providers are contractually required to protect your data and use it only for the purposes we specify.
• Legal and safety: When required by law, court order, or government request, or to protect the rights, property, or safety of us, our users, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice and continued protection of your information as described in this policy.

We do not sell your personal information or uploaded content to third parties for their marketing purposes.

7. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., local storage) to operate the Service, remember your preferences, analyze usage, and improve security. You can control cookies through your browser settings; disabling certain cookies may limit some functionality of the Service.

8. Data Security

We implement technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest where appropriate, access controls, and regular security assessments. No method of transmission or storage is completely secure; we encourage you to use strong credentials and protect your account access.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your personal information and, where applicable, uploaded content.
• Request a copy of your data in a portable format (data portability).
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details in the “Contact” section. We will respond in accordance with applicable law. If you are in the European Economic Area or the United Kingdom, we rely on lawful bases such as contract performance, legitimate interests, and consent where appropriate.

10. International Data Transfers

Your information may be processed in the United States or other countries where we or our service providers operate. These jurisdictions may have different data protection laws. When we transfer data from the EEA, UK, or other regulated regions, we use appropriate safeguards such as standard contractual clauses or other mechanisms recognized by applicable law.

11. Children’s Privacy

The Service is not intended for individuals under the age of 16 (or higher where required by law). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. For material changes, we may provide additional notice (e.g., by email or in-product notification). Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact

For questions about this Privacy Policy, your personal data, or to exercise your rights, contact Fig AI Systems LLC at:

Email: privacy@figaisystems.com (or the contact address published on our website)

We will respond to your request within the timeframes required by applicable law.